Quick help
Shipping and delivery
Free shipping on SampleStore orders?
We currently do not offer free shipping at SampleStore, but we are working with our suppliers to ensure the fastest and free delivery possible in the future.
What are the delivery options at the SampleStore?
At SampleStore, we offer the following delivery options: DPD courier, InPost courier, InPost parcel locker, and DPD Pickup.
Returns
How to return a product ordered at the SampleStore?
Where is my return?
Upon receiving the returned products, we will proceed with the refund. The funds will be returned using the same method you used for payment. We will notify you via email once the process is complete. Please remember that it may take up to 14 days to process the refund.
Orders
Orders at SampleStore are processed within a maximum of 14 business days, depending on product availability. If you are a SampleStore member, you can log in to your account and go to your order history to quickly check the fulfillment status. Once your order has been shipped, you will receive tracking information from us to track your package directly with the chosen carrier.
What payment options are accepted at SampleStore?
At SampleStore, we offer a wide range of payment methods to ensure your maximum convenience. You can pay by credit or debit card, BLIK, fast bank transfer, and also take advantage of the flexible payment options offered by Klarna. Additionally, you will see all available payment options during the checkout process. All transactions in our store are secured and encrypted, which guarantees safe shopping.
Product information
How to choose the correct size and fit?
Fit is key, especially if you care about full functionality and comfort. Thanks to our tips, you will easily find shoes and clothes in the perfect size for you.
Are you unsure which size to choose? On our website, you will find size charts that will help you make a decision. We offer detailed size comparisons for men’s, women’s, children’s, and unisex products. In the charts, you will also find practical advice on proper fit and instructions on how to take measurements correctly.
Check our size charts